Last updated: 19/09/25
At Premium Logs, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and store your information when you interact with us.
- Information We Collect
We may collect the following information:
• Name and contact details (phone number, email address, delivery address).
• Information you provide when making an enquiry, placing an order, or completing a lead form.
• Payment details (if applicable).
- How We Use Your Information
We use your information to:
• Process and deliver your firewood orders.
• Contact you about your enquiry or booking.
• Provide customer service and support.
• Comply with any legal obligations.
• Marketing: With your consent (or where we have a legitimate interest), we may use your contact details to send you marketing updates about Premium Logs by phone, email, or social media.
• Advertising: We may use your information (such as your email address or phone number) to create custom audiences on platforms like Facebook/Meta in order to show you relevant ads. You can opt out of this at any time by contacting us.
- Storage and Security
We store your information securely and only for as long as necessary to provide our services or meet legal requirements.
- Your Rights
You have the right to:
• Access the personal data we hold about you.
• Request corrections if your data is inaccurate.
• Request deletion of your personal data (where legally possible).
To exercise these rights, please contact us using the details below.
- Cookies and Online Tracking
If you visit our website, we may use cookies to improve your browsing experience and track basic analytics. You can manage cookies through your browser settings.
- Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Premium Logs
Crossgates, Fife, Scotland
📞 07721 415429
📧 [email protected]